Analyst Report

2023 Gartner® Market Guide for IT Service Management Platforms

Ivanti is named a Representative Vendor – get your complimentary copy now.

We’re excited to have been recognized as a Representative Vendor in the inaugural 2023 Gartner® Market Guide for IT Service Management Platforms – and are offering you a complimentary copy.

We think the insights within the Market Guide confirm our vision of how ITSM platforms are evolving, especially in terms of decision-making support, service improvement, collaboration, integration, automation, reporting and extension across other lines of business.

Download the new Market Guide to help you navigate this market and learn about the nineteen vendors, including Ivanti, that are evaluated in the report.

Inside you’ll find:

Key findings about the current state of the ITSM platform market.
Recommendations about choosing an ITSM platform vendor.
The common and emerging use cases for ITSM platforms.
How ITSM platforms are being extended into adjacent lines of business.
The growing role of AI in these platforms.
Profiles of nineteen ITSM platform vendors.

Please fill in the form to download your own complimentary copy.

_{Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.}

_{Gartner, Market Guide for ITSM Platforms, Rich Doheny, Chris Matchett, 18 December 2023}

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Please fill in the form to download your own complimentary copy.