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Gartner Report: 3 Steps to Improve IT Service View CMDB Data Quality

Unplanned downtime—not (yet) a thing of the past.

Do you have too many records to track, update and maintain? No clear owner? Poor governance? These issues can all result in outdated and inaccurate CMBDs, which in turn can escalate into self-inflicted outages.

In fact, according to Gartner “through 2024, 99% of organizations using CMDB tooling that do not confront configuration item (CI) data quality gaps will experience visible business disruptions.”1

And you don’t want the IT service desk to be known as the root cause of an outage, right?  

But how can you improve your CI data quality when past initiatives with more staffing or more tools weren’t enough nor sustainable?

Download this Gartner report, “3 Steps to Improve IT Service View CMDB Data Quality,” and learn how to sustainably and substantially improve CMDB data quality by:

  1. Defining roles, responsibilities, and expectations for service delivery.
  2. Tracking only those data attributes that are needed and used.
  3. Ensuring each CI record is accurate prior to and after making any change.  

Complete the form to get your complimentary copy.


1Source: Gartner “3 Steps to Improve IT Service View CMDB Data Quality,” Roger Williams, Kenneth Gonzalez, 9 December 2020.



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