21st Century Oncology, headquartered in Fort Myers, Florida, is a leading provider of advanced radiation therapy and the largest global, physician-led provider of integrated cancer care services to cancer patients in the United States and Latin America. The company offers a comprehensive range of radiation treatment alternatives, and focuses on delivering academic-quality, cost-effective patient care in a personal and convenient setting.
Products
Unified Endpoint Manager
Ivanti Endpoint Manager, powered by Landesk, is a proven client management solution that helps IT do more than keep the business up and running. It is core to: 1) discovering everything that touches the network; 2) automating software delivery; 3) managing all the devices users access; and 4) integrating actions with multiple IT solutions—all from a single, unified management suite.
Endpoint Security for Endpoint Manager
This solution, powered by Landesk, brings together best-practises protection, controlled from one console, to prevent, detect, and remediate. Organisations gain media protection, remote endpoint control, security diagnostics, flexible dashboards and reporting, and more—with app control and automated patch management. Detect and prevent threats, respond swiftly to infections, and provide employees the tools they need to be effective.
Service Desk
Available on-premise, in the cloud, or as a hybrid model, Ivanti Service Desk, powered by Landesk, is a process-driven solution that helps organisations manage and automate the lifecycle of processes—from initiation to updating to closing. It offers all the capabilities expected from an enterprise-class service management system, and is ITIL®- verified in 15 ITIL processes (PinkVERIFY 2011).
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Benefits to 21st Century Oncology
Reduced downtime
Automated systems management from Ivanti is simple to use, easy to implement, and doesn’t require a lot of overhead.
50% reduction in repair calls
Prior to installing Endpoint Manager, IT was taking 3,000 repair calls a month. Within months, the number was cut in half.
Knowledge base speeds troubleshooting
When a user calls, predictive solutions appear at the bottom of the screen. IT is now fixing more problems while the user is on the phone.
Self-service option for users
Users have access to the knowledge base that provides them with a self-service option. IT has witnessed more and more staff solving their own problems.
No more imaging and inventory issues
Ivanti provides a full inventory picture with the click of a mouse. IT can tell when a PC was installed, who installed it, who logged in last, and when.
Reimaging remote PCs
Eliminate shipping and reduce downtime for the user from two days to two hours. IT’s shipping costs once averaged $75,000 a year. Now they’re more like $10,000.